Online - Booking Conflict Management

On a very rare occasion you may have 2 people attempt to book on to the system at the same time, we call this a conflict.

The first booking that makes it through will be treated as usual. It will have a reservation and account created within SYNC and it will send the customer the confirmation email.

But the second booking is treated differently, and it is down to your team to ensure that the process is completed for the customer.

The customer will see this error message, which means resources were no longer available when they have completed their payment.

The payment would have processed through your online payment provider, but you will not see the booking on SYNC.

They will not be on the payment date or play date Meriq reports either.

This error message should encourage your customer to call you and tell you there has been an issue.

You will also receive an email to your reception-based email address.  

This email will give you full details of the customers booking with name and number to contact them and re-arrange their booking to the next available space you have.

You will then need to create a booking for them in SYNC and add a new account to the booking to be able to host it on the day of the activity.