Sync Pay - Sales & Fiscal Reporting

Glossary

Blended Pricing Model

Used in Sync Payments reporting to separate transactions that use QR Pay or manual entry from the Interchange Plus pricing model.

Interchange Plus Pricing Model

Used in Sync Payments reporting to separate transactions that use in-person payments at the terminal from the Blended Pricing Model.

Unmatched Transaction

Transactions that are posted in either Sync or the Sync Pay cloud platform via Adyen that are not found in the other system OR transactions known to both sides with a different amount.

Video

Sync Office - Reports

Typical Reports and Uses:

  • Payment Card Detail: Shows gross credit card sales / transactions meeting the specified filter criteria.

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  • Sales Report: Shows all gross sales meeting the specified filter criteria.

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Payments - Cloud Reports

To review / access your online reports, you will need to be able to access the Payments website by web browser on an internet-connected computer.

Additionally, you will need to have a Brunswick Cloud account with the permissions to view and manage reporting data for your center.

  1. Go to the Payments website, log in with your Brunswick Cloud account then click Sign In.

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  2. If prompted, select the appropriate corporate account.

The user interface of the Payments website may differ depending on what permissions you have access for on the platform.

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Available Reports and Uses:

  • Store Deposits: Shows day-to-day gross sales, chargeback information, fees and net deposits for a single store within a specified window.
  • Store Deposits - Account: Shows multiple Store Deposits reports for accounts with multiple stores (locations / bowling centers) within a specified window.
  • Store Summary: Shows day-to-day transaction counts and gross sales within a specified window. Shows daily processed payments, any associated fees and breakdowns of card types.
  • Store Reconciliation: Shows individual credit card transactions posted by both Sync and the Sync Pay cloud platform through Adyen.
  • Reconciliation Summary: Shows a summary of transaction counts, chargeback information, fees and net deposits within a specified date range.

Viewing Reports

  1. Click Reports in the left navigation menu, then click the appropriate report from the dropdown.

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Store Deposits / Store Deposits (Account)

The Store Deposits report provides insight into the deposits for your bowling center from Adyen. 

Additionally, the report also displays gross sales, chargeback information, and fees paid on transactions.

The Store Deposits - Account report provides the same information for chains that have more than 1 location with Sync Pay.

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  • Store: Selector for the store you'd like to generate the report for.
  • Date Range Filter: Applies a date range filter for the report (Options: Yesterday, Last 7 Days, Month to Date, Year to Date, Custom Date Range).
  • Export Summary Report: Export the report as a .CSV file.

Report Options - Lines Per Day:

  • One: Show report data each day combined.
  • Two: Shows report data each day for both Pricing Models - Blended, Interchange Plus.

Report Options - Query by:

  • Deposit Date: Applies the selected date range to the Deposit Date, showing only records with a deposit date falling within the specified date range.
  • Sales Date: Applies the selected date range to the Sales Date, showing all deposits with sales dates falling within the specified date range.





Store Summary

The Store Summary report will show the number of transactions captured (completed) and the gross sales for a specified range filter of days.

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  • Store: Selector for the store you'd like to generate the report for.
  • Date Range Filter: Applies a date range filter for the report (Options: Yesterday, Last 7 Days, Month to Date, Year to Date, Custom Date Range).
  • Export Summary Report: Export the report as a .CSV file.

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Store Reconciliation

The Store Reconciliation report will show individual transactions posted by both Sync and the Sync Pay cloud platform through Adyen.

While this report can show all transactions posted by both sides, the main use case is to identify unmatched transactions.


If you have unmatched transactions in your Store Reconciliation report, please contact your representative

  • Store: Selector for the store you'd like to generate the report for.
  • Sales Date: Specify a specific calendar (fiscal) date to generate the report for.
  • Run Report: Run and display the report with the selected filters.

Transaction Filters:

  • Show Unmatched: Shows only transactions that are not matched for the specific date.


    BrunsCloud-Sync-Payments_Store-Reconciliation-Reports-02.png


  • Show All: Shows all Sync Pay and Sync POS transactions for the specified date.

    BrunsCloud-Sync-Payments_Store-Reconciliation-Reports-02a.png


What format can the reports be exported in?

All reporting is on the payments.brunswickcloud.com site and you can export the query in CSV format.