Crown Advantage Explained

What is Crown Advantage?

Crown Advantage is a single, easy-to-manage centre operations subscription that conveniently bundles software updates, support, marketing, and mobile applications. This comprehensive subscription plan simplifies operations with easy software updates and frequent enhancements, ensures access to our proven revenue-driving business solutions, and avoids unexpected expenses for software and support. 

What scoring systems are compatible with Crown Advantage?

Crown Advantage is designed exclusively for locations with Sync scoring.

Where can I find program terms and conditions?

https://brunswickbowling.com/company/service-terms

I have Sync One. Do I need a Crown Advantage subscription?

Crown Advantage Platinum is automatically included in your Sync One subscription.

How will my center get notified of an expiring feature?

Brunswick emails registered as Brunswick Cloud users will receive an email

  1. 14 days prior to a feature expiring...
  2. When a feature expires and is placed into a grace period
  3. After the grace period expires

Additional notifications will be displayed to users in Sync Office and the Brunswick Cloud.

Additional Products And Services

Does Crown Advantage include Meriq Online Reservations, Meriq Online Ordering, or Meriq iQueue?

These are separate services and not included in Crown Advantage.

Do Online Reservation, Online Ordering, or iQueue require a Crown Advantage subscription?

No Crown Advantage subscription is necessary.

I have a Brunswick Lane Machine. Do I need a Crown Advantage or Tech Support subscription to get technical support?

No. Technical Support for Lane Machines is complimentary, regardless of Crown Advantage or Tech Support subscription.

Getting Started with Sync

How do I start a Crown Advantage Subscription?

For new Sync installations, 12 months of Crown Advantage Platinum is included with your scoring purchase. 

Where can I find the Terms of Service?

http://www.brunswickbowling.com/company/service-terms

Software and Support

What is the marketing capacity for Brunswick Cloud Marketing?

Capacity is based on a center-by-center basis. For multi-center accounts, the capacity limits are additive. For example: 2 centers on Crown Advantage Platinum will have a collective limit of 40 campaigns, 400 images, and 10,000 emails and offers per month. Centers may be on different Crown Advantage programs.

Account Management

I forgot my password to Brunswick Cloud. How can I recover it?

Visit www.brunswickcloud.com and click "I forgot my password".

How do I get access to a Brunswick Cloud account?

Have your system administrator visit www.brunswickcloud.com and invite you to create an account. (Account > Team) If you do not know your system administrator, submit a support ticket for assistance.

Can I use Sync without an internet connection?

Your scoring and management system is installed locally on your computer. You do not need an ongoing internet connection to use the core software. In order to take advantage of enhanced on-demand functionality, including Brunswick Cloud, OpenLane, OrderNow, Internet Reservations, and Online Ordering, a connection will be necessary.


Impact to Sync if Crown Advantage Platinum Expires

The below information describes what would happen if a center's Crown Advantage Platinum subscription expires.

Center Management System Changes

Scoring - Tablet Bowler Console

  • Home Screen: "Connect my phone" is not availble on the home screen at the tablets. Users will be limited to the Sync tablet camera.
  • Order Food & Drink Screen: OrderNow is disabled. Only Brunswick Cloud ads display.
  • Pinpix: "Connect my phone" option is removed. users will be limited to the Sync tablet camera.
  • Edit Bowlers Screens: 
    • Bowler Avatar: "Connect my phone" option is removed. Users will be limited to the Sync tablet camera.
    • Name Entry: Ability for a user to enter their email address is removed (Crown Advantage Select Only)
  • Game Selection: Games that are specific to Crown Advantage Gold or Platinum will be removed from the menu selection.

Scoring - Overhead

  • Pictures from OpenLane will no longer be uploaded to the scoresheet.

Sync Desk

  • OrderNow: Lane Orders & Lane Authorization Code sections are removed from the Sync Desk user interface.
  • Offers: If a center downgrades to Crown Advantage Select, active offers will still work until they expire, but no new offers can be created in the cloud, and therefore cannot be redeemed in Desk.
  • Scoresheet Email (Crown Advantage Select Only): Email addresses exported to the Sync system from CDE/LeaguePals/Lexer league files are ignored - no scoresheet emails are sent, no scores appear in OpenLane/Sync Passport.
  • Email Input: While users can still enter their email addresses in Desk, email capacity reflects the Crown Advantage program that is currently active. In the case of Crown Advantage Select, no emails will be sent via the Brunswick Cloud. If email capacity is exceeded, no emails will be sent.
  • Loyalty: 
    • Loyalty payment method is not available
    • Member Look Up & Gift Points is not available
    • Prompt for Member Info During Payment is not available
  • Floorplan: Any floorplan view panels are removed
  • Enhanced Game Card Interface: 
    • No Entitlements can be redeemed
    • Packages/Products that link to Stored Value packages are removed
  • Waitlist/Guest Management:
    • Phone icon for texting a customer is disabled
    • OpenLane Enabled is removed
    • Links to OpenLane are removed

Sync Office

  • OrderNow: disabled
    • OrderNow Menus remain in Office, but center cannot access or edit the menus.
    • The options to add OrderNow to the Experience Settings are greyed out and cannot be enabled.
    • Options in POS Policies (food warning, age restricted warning) are greyed out and cannot be enabled.
  • Floorplan: disabled: Floorplan view panels remain in Office, but center cannot access or edit the panel.
  • Enhanced Game Card Interface: removed
    • Stored Value payment type is disabled
    • Configuration tabs in Stored Value are removed
    • Products/Packages including Stored Value packages are disables (can still be edited)

OpenLane

  • Bowlers may continue to use OpenLane to access their previous scores and stats, regardless of the Crown Advantage Program.
  • Centers with Crown Advantage Gold or Select will lost the following app functionality:
    • Join A Game will still be available in the OpenLane app, but the bowler will not be able to connect their phone in your center as the Sync tablet will not have the appropriate "connect my phone" option.
    • Offers: Only active offers will be available. Centers will not be able to create new offer once the active offers expire.
    • Specials will be removed from the app.
    • Waitlists will be removed from the app.
    • Loyalty/My Rewards will be removed from the app. Should a center renew their subscription, the previous loyalty points for a specific customer will be retained.

Sync Software Updates

  • Brunswick will continue to provide software updates for Sync for all Crown Advantage levels.
  • New features may require a Crown Advantage Subscription

Renewing or Reactivating Crown Advantage Platinum

  • When a center renews or reactivates Crown Advantage Platinum, the major functions will resume operation wihtout any necessary action from center staff.
  • Sync Office and Desk setting will resume with the same configuration that were if effect prior to the downgrade. This includes OrderNow, OpenLane, Experience Settings, and Brunswick Cloud capacity settings.
  • OrderNow: if new products or departments have been added, users will need to update to the desired configuration.